Meerut Metro Rules and Facilities

On the train

• Pets and bicycles are not allowed.
• Strollers are allowed if they cause no inconvenience to others. Fold them on escalators.
• Charging points are available on the trains.
• Luggage racks are provided. The fare policy page lists luggage limits of 30 x 50 x 80 cm, but its weight is a typing error (25g), so check the weight at the station.
• There is no seat reservation.

Coaches and seats

• Premium coach: the first coach towards Meerut and the last coach towards Delhi. It has lounge access, vending machines and reclining seats with footrests.
• The coach next to the Premium coach is reserved for women. Children, persons with disability and their caregivers may also use it. Some seats in the other coaches are reserved for women too.
• Seats are reserved for persons with disability and senior citizens.
• Space for a stretcher or wheelchair: the first coach towards Delhi and the last coach towards Meerut. The lifts can take stretchers.

Safety and help

• Each coach has an emergency unit. There are help call points, an emergency stop plunger and a train attendant.
• Baby changing facility is available in every female toilet.
• Lost and found: claim at the Lost Property Office at Ghaziabad station within 180 days (free), or ask at the station. An older FAQ line says 24 hours at the same station. Details: see Lost and found below.
• EV charging at the gates: New Ashok Nagar, Anand Vihar, Sahibabad, Guldhar, Duhai, Murad Nagar, Modi Nagar South, Modi Nagar North and Meerut South.

Tickets

• Children under 90 cm travel free with an adult.
• Board only at the station on your ticket. You may get off at any station up to your destination.
• Tickets are for the same day. Scan within 240 minutes of buying.
• For travelling without a ticket or following another passenger through the gate, the portal lists a penalty. Its wording is unclear, so ask NCRTC for the exact amount.
• Loyalty points: 1 point for every Rs 1 spent, 1 point is worth Rs 0.10, and you can redeem from 300 points on tickets of Rs 30 or more. Points expire within 12 months.

Ticket types and discounts

• Paper QR ticket: buy from a ticket vending machine or a customer care counter at any station. Pay by cash, card, net banking, UPI or wallet. (NCRTC portal fare policy page)
• Mobile ticket: buy in the NAMO BHARAT Connect app by card, net banking, UPI or wallet. (NCRTC portal fare policy page)
• NCMC: any bank-issued NCMC card works, and it can also pay for parking. (NCRTC portal fare policy page)
• Single journey: one paper QR ticket for up to 6 passengers. (NCRTC portal fare policy page)
• Return journey: the fare policy page lists a paper QR return ticket for up to 6 passengers with a 20% discount, and a 20% discount for one-tap booking in the app. The portal's own settings show round trips and one-tap as switched off, and its FAQ says a return ticket is available, so please ask at the station before you rely on it. (NCRTC portal fare policy page and settings feed)
• Trip pass (10 to 25% discount for 3 to 28 days), weekend pass (30%) and period pass are listed on the fare policy page with placeholder values. The portal's settings show passes as switched off, so we treat them as not available. (NCRTC portal fare policy page and settings feed)
• Group tickets and concessions for students or senior citizens: not found on the portal. (NCRTC portal)

Luggage and time in the paid area

• The fare policy page lists luggage limits of 30 cm, 50 cm and 80 cm (length, width, height) and a weight printed as 25g. The weight is clearly a typing error and NCRTC has not corrected it, so we do not state a weight. Please check at the station. (NCRTC portal fare policy page)
• Maximum stay inside the paid area, by distance: up to 3 km 40 minutes, 3 to 12 km 50 minutes, 12 to 14 km 60 minutes, 18 to 24 km 60 minutes, 24 to 30 km 70 minutes, 30 to 36 km 80 minutes, 36 to 42 km 90 minutes, over 42 km 100 minutes. The table is printed this way, with no row for 14 to 18 km. (NCRTC portal fare policy page)
• Ghaziabad station allows 30 extra minutes, because it has shops in the paid area. (NCRTC portal fare policy page)
• If you exit later than allowed or go beyond your destination, pay the extra fare at the customer care centre. With an NCMC card the fare is deducted at exit. (NCRTC portal FAQ)

Refunds

• Paper ticket: contact customer care for a refund. No refund for a paper ticket bought for more than one person. (NCRTC portal fare policy page)
• App tickets: the fare policy page and one FAQ answer say no refund. Another FAQ answer says an unused QR ticket paid digitally can be refunded if you raise a request within 10 days. These conflict, so ask NCRTC (08069651515). (NCRTC portal fare policy page and FAQ)
• NCMC card: contact customer care about a fare that was deducted. (NCRTC portal fare policy page)

About the trains

• Top speed 160 km/h and average speed 90 km/h including stops. Trains have air conditioning, luggage racks, charging points, 2x2 seating and CCTV. (NCRTC portal FAQ)
• Each train had 6 coaches at the start. This is older wording, so the count may have changed. (NCRTC portal FAQ)
• In rush hours the doors open by themselves. In quiet hours, press the push button on the door after the train stops. Train doors work with the platform screen doors. (NCRTC portal FAQ)
• Train arrival times are shown on the display boards on the platform, and the portal has a train tracking page. (NCRTC portal FAQ and portal menu)
• Delay and failure information: the information desk at stations, the app, NCRTC social media and the website. (NCRTC portal FAQ)

Lost and found

• Report anything you lose or find to station staff, security, a train attendant or the customer care centre (08069651515). Do not touch or open an unattended item. (NCRTC portal lost and found page)
• Claim at the Lost Property Office at Ghaziabad station with proof of travel, a detailed description and a government photo ID, within 180 days. The service is free, and NCRTC says anyone asking for money on its behalf is not authorised. (NCRTC portal lost and found page)
• An older FAQ answer says a lost item can be collected from the same station within 24 hours, and unclaimed items are disposed of after 6 months. The Lost and Found Room is at the Delhi end of Ghaziabad station. (NCRTC portal FAQ and station feed)

Feedback and complaints

• Helpline 08069651515 (call or WhatsApp) and customercare@ncrtc.in. (NCRTC portal)
• The portal has a station survey (rate your experience and report graffiti, vandalism or defacement, with a photo) and a Report a Complaint link. Its Public Grievance page was empty on 12 November 2026. (NCRTC portal feedback page)

Ridership

• Total journeys so far: 49,002,272. Average per day in October 2026: 108,049. Busiest day: 168,666. The app has been downloaded 321,418 times. (NCRTC portal ridership feed, 2 Nov 2026)

Parking

Parking is listed at 17 stations. It is not listed at Duhai Depot, Partapur, Meerut Central, MES Colony, Daurli and Meerut North. The first 10 minutes are free. A helmet costs Rs 5 up to 12 hours and Rs 10 beyond that, up to 24 hours. Monthly parking is listed at Rs 2,000 for a car and Rs 600 for a two-wheeler in Uttar Pradesh, and at Rs 2,000 or Rs 3,000 (24 hours) for a car and Rs 600 or Rs 1,000 for a two-wheeler in Delhi. The rates come from the NCRTC parking data and a poster whose date is not shown, so please confirm at the station.

Coming soon

We could not find these on the NCRTC portal. We will add them when they are published.

• Luggage weight limit (the portal prints a typing error)
• List of prohibited items
• Working concessions, passes and group tickets
• Sunday and holiday timetable
• Station-wise first and last train times
• Walking times to Delhi Metro stations
• Feeder buses and e-rickshaw services on the Meerut side