Namo Bharat Luggage, Refund and Lost Property Rules

Short answer: NCRTC lists a luggage size limit of 30 x 50 x 80 cm but no usable weight limit. Lost items are claimed at the Lost Property Office at Ghaziabad station within 180 days, with proof of travel and a government photo ID. Refund rules are unclear because NCRTC's pages give different answers, so ask customer care on 08069651515 before you rely on one.

Key facts

Luggage size	30 cm x 50 cm x 80 cm (length, width, height)
Luggage weight	Not stated. The portal prints "25g", a typing error
Lost property office	Ghaziabad station, inside the paid concourse at the Delhi end
Claim period	180 days, free service
Helpline	08069651515, customercare@ncrtc.in
Ticket validity	Same day, scan within 240 minutes, exit the same station within 20 minutes

What are the luggage rules on Namo Bharat?

The portal has a size table, and its weight cell is a typing error, so we publish no weight. The coaches have luggage racks. NCRTC has not published a list of prohibited items, so ask at the station if you carry anything unusual or bulky. Pets and bicycles are not allowed. Strollers are allowed if they do not trouble others, and should be folded on escalators.

Can I get a refund on a Namo Bharat ticket?

This is the least clear part of the portal. It says three different things:

• The fare policy page: paper tickets are refunded through customer care, app tickets are not refunded, and an NCMC deduction goes through customer care. A paper ticket bought for more than one person is not refunded.
• One FAQ line: an unused QR ticket paid digitally can be refunded within 10 days of issue.
• Another FAQ line: an app QR ticket cannot be cancelled.

Do not assume you can cancel. Check your stations and fare in the planner before you pay. If you have a payment problem, call customer care with your ticket details.

What if I travel without a ticket or lose it?

The portal lists a penalty for travelling without a ticket or following another passenger through the gate. It is printed as the maximum Premium fare plus a penalty, "Rs 250 + Rs 50", and the wording is ambiguous, so ask NCRTC for the exact amount. A lost ticket also costs the maximum fare plus a charge. To extend a journey, pay the extra at customer care, while an NCMC card deducts it automatically. Board only at the station on your ticket, and exit at any station up to your destination.

How do I claim lost property?

1. Report the loss to station staff, security, the train attendant or customer care on 08069651515.
2. Check the live found-items list on the NCRTC portal. It showed entries at Murad Nagar, Sarai Kale Khan, Anand Vihar and Modipuram on 11 November 2026.
3. Go to the Lost Property Office at Ghaziabad station. Take proof of travel, a detailed description of the item and a government photo ID.
4. Claim within 180 days. After that the item is disposed of.

Ghaziabad is the only station with a Help Desk and a Lost and Found Room, both inside the paid concourse at the Delhi end. See station facilities for more.

Good to know

• A single paper QR ticket can cover up to 6 passengers.
• Children under 90 cm travel free with an adult.
• Loyalty points are not transferable, and redeemed points are not refunded.
• The portal also lists a maximum stay inside the paid area, from 40 to 100 minutes by trip distance, with 30 minutes extra at Ghaziabad. Its table has a gap, so do not rely on exact figures.
• Our rules page keeps the full list.

What is not confirmed yet

NCRTC has not published a weight limit, a prohibited-items list or one clear refund rule. An older FAQ line on lost property says to claim at the same station within 24 hours and that items are disposed of after 6 months. The newer lost property page says 180 days at Ghaziabad. We follow the newer page, but call before you travel far to collect something.

Sources and last check

• NCRTC Namo Bharat portal (namobharat.ncrtc.in): fare policy page, FAQ, lost property page, help and support. Read on 12 November 2026.
• mymeerutmetro.com station pages, built from the same portal station data and rechecked on 12 November 2026.

Last reviewed: 12 November 2026. We update this page when NCRTC announces a change. See our editorial policy. Found a mistake? Tell us.

This is an independent guide. It is not an NCRTC or government website and it does not speak for NCRTC, the National Capital Region Transport Corporation.